Privacy policy

Who runs AJ Cities

AJ Cities runs this website and the browser game. For privacy questions or a request about your information, email gamer@ajcities.com.

Information we collect and why

• Account details. Our sign-in service, URCNM, holds your account email, name and password so you can sign in and use the features linked to your account. We send account emails, such as confirming your address and resetting your password.
• Google sign-in. If you choose Continue with Google, the sign-in service receives your basic Google profile (your email and name) to create or find your account. Google checks your Google password; we never see it.
• Game progress. The game keeps your progress, your character's look and features linked to your account so they work when you come back. Some of it is stored in your browser or on your device.
• Playing with others. In party play, your display name, your character's look and where your character is in the estate are shared with the other players in the same estate through our game server. Your email is never shown to other players.
• Fan page choices. If you react to a fan page or vote in a poll, the site sends your choice and a random browser identifier to remember it and count the results. The identifier is stored in your browser and is not linked to your name.
• Payments. If you choose to pay for a ticket, credit, an advert or another item, Paystack or Stripe handles the payment. They hold your card details; AJ Cities never does. We keep the payment status, amount and reference to give you what you paid for and to answer payment questions.
• Crash reports. When the game crashes or fails to load something, it sends a crash report to Sentry, our error-tracking service, so we can fix it. A report holds the error, where in the game it happened, your browser and device type, the game version, the approximate city and country your connection comes from and, if you are signed in, your account's ID number. It never holds your email, name, password, payment details or the codes in sign-in and reset links, and your IP address itself is not stored with it. A small share of visits also send how long the game took to load. Crash reports set no cookies and are sent whether or not you accept analytics cookies.
• Analytics. Google Analytics 4 and Microsoft Clarity show us how the site and game are used and where players get stuck. Clarity can record page interactions such as taps and scrolling; sign-in and account screens are masked. If you are in the European Union, the EEA, the UK, Switzerland, Brazil, Canada, India, Japan, Mexico, South Africa, another country with a similar privacy law, China, or California, Virginia, Colorado, Connecticut or Utah, or if we cannot tell where you are, they load only after you accept analytics cookies. Everywhere else they load when you arrive, and you can turn them off at any time with Cookie settings. We work out your country (and US state) from your connection when the page loads; it is not stored with your account. While analytics are on, Google Analytics also receives game events: starting the game, the character finishing loading and how long it took, which graphics level your device settled on, starting and finishing missions, opening a checkout, and a payment starting and finishing (the amount only as a rough range). These events never include your email, name or chat.

Cookies and browser storage

Sign-in and game features use browser storage to keep you signed in and to keep game information. Analytics is optional: you can turn it on or off at any time with Cookie settings in the site footer or the game's pause menu. Declining analytics does not stop you from playing. Crash reports use no cookies or browser storage.

Who handles information for us

We do not sell your personal information. It is handled only by the services that run AJ Cities for us, and only as much as each one needs: URCNM for sign-in and accounts, Google for Google sign-in if you use it, our game server for party play, Sentry for crash reports, Paystack or Stripe for payments, and Google Analytics and Microsoft Clarity for analytics, under the cookie rules above. Each of these services also has its own privacy policy.

How long we keep it

Account details and game progress are kept while your account is open. When you ask us to delete your account, we delete them within 30 days. Payment records are kept for as long as the law requires us to keep them. Analytics data is kept under the retention settings of Google Analytics and Microsoft Clarity. Crash reports are kept for up to 90 days.

Your choices and deleting your data

• Ask for a copy of the information we hold about you, or ask us to delete it, by emailing gamer@ajcities.com from the email linked to your account. We may need to confirm the account is yours. Never send a password or card details.
• We answer every confirmed request within 30 days.
• Information stored only on your device is removed when you clear this site's browser storage. This may sign you out or remove progress saved on that device.
• Deleting your AJ Cities account does not delete your Google account. Records that Paystack or Stripe keep follow their own policies.

Adults only

AJ Cities is for people 18 or older. Its fictional story includes crime, guns and drugs. Do not create an account or play if you are under 18. If you believe someone under 18 has given us their details, email gamer@ajcities.com and we will remove them.

Changes to this policy

When this policy changes we will update this page and its date. Significant changes will also be announced in the game.